- Products & Orders
- Payment Gateways
- Subscription Payments
- Admin Configurations
- Model Onboarding
- Model Payouts
Product and Orders - Important FAQs
Can admin change the status of the orders from the backend on behalf of models?
- Yes , he can
Can the digital product be refunded?
- No, there is no refund for digital products as it can be downloaded and viewed by users right away.
What are the types of digital products that the model can attach?
- Digital products can be a MP4, MP3, snapchats, pictures,PDF etc.(any media files)
Can products purchased right away using stripe?
- He can purchase the products from his wallet amount ( he can credit amount to his wallet balance)
When the product is refunded by model, what’s the payment mode to refund?
- When the product is refunded by the model , the price of the physical product will be credited back to the users wallet.
Can the refund of the product be requested by the user?
- No the user cannot ask for a refund for the purchased products.
Can the user cancel his order?
- No, he can’t cancel his order , not in this sprint.
If the user has updated the wrong shipping address, how can the user change the shipping delivery address?
- Yes .The user can go and update his address.
Created: November 29, 2021